Which of the following best describes the role of a nurse leader during conflict resolution?

The role of a nurse leader during conflict resolution is best described as acting as a mediator and facilitator. In this capacity, the nurse leader helps to navigate the tensions and disagreements that may arise among staff members, patients, or other stakeholders in the healthcare setting. By serving as a mediator, the nurse leader fosters open communication, encourages active listening among the parties involved, and works towards finding a mutually acceptable solution.

This approach is essential since it promotes collaboration and strengthens relationships within the team. It allows everyone involved to voice their concerns and perspectives in a safe environment, ultimately leading to improved team dynamics and patient care outcomes. The focus on mediation rather than domination ensures that solutions are developed collectively, which is more likely to be accepted by all parties and lead to sustainable resolutions.

While documentation of issues can be important for tracking patterns and improvements, it does not actively contribute to resolving conflicts. Avoiding involvement can lead to escalation of the conflict and a negative work environment. Imposing a viewpoint disregards the diverse opinions and experiences of team members, potentially leading to resentment and further conflict. Thus, the leadership role in conflict resolution is fundamentally about guiding the process and ensuring that all voices are heard.